Reception
Answer every call.
Janitorial work happens outside office hours, and the people calling don't all speak the same language. A receptionist answering in English, French and Spanish picks up when your office can't, takes the details, and puts them where the rest of your operation can see them.
- Calls answered outside office hours, not sent to voicemail
- Callers answered in English, French or Spanish
- Details captured against the right customer and site
- Nothing left on a sticky note for someone to find tomorrow
A missed call is a missed building.
Most janitorial enquiries arrive after five, and a voicemail nobody returns by morning is a contract that went somewhere else.
Watch a night of calls get answered while you work. Plays on its own.
11 PM. You're buffing floors at Northpark Tower.
All quiet — for another few seconds.
Captured in taskforse
LiveListening…
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